Southwest Airlines Integrating Culture and Diversity in Decision Making Free Essay Example, 1500 words

This indicates that the firm is committed to two things: Customer Service Company Spirit. Customer service is clearly illustrated in the mission and it is about the highest quality and delivering what customers want. Further reading of the submissions of Gary Kelly indicates that Company Spirit is about ensuring that employees are treated in the best and fairest way possible. Upon reading the history of Southwest Airlines, it can be deduced that the airline is focused on getting the best from their employees. And this is done by respecting them and tying their development and growth individually and collectively to the growth and development of the firm. This, therefore, shows that everything that is done is focused on the people who matter. And these are the consumers and the employees. They drive the organization and the top-level strategic managers have made it a point to identify the main needs of these classes of stakeholders and meet them. Factors that Caused Southwest Airlin es to Embrace a People-Centered CultureFrom a critical review of the history of Southwest Airlines, it was formed at a time when the airline industry was steeped in state-control and state-ownership all over the world. We will write a custom essay sample on Southwest Airlines: Integrating Culture and Diversity in Decision Making or any topic specifically for you Only $17.96 $11.86/page Therefore, they embarked on a series of experiments and high-risk strategies like investing in cheaper airports that were not really popular nor considered to be primary. However, they were able to zone these airports and advertise the benefits like beating the traffic and punctuality.